IE PCP Electronic Referral System

The Inner East Primary Care Partnership has developed an electronic referral system for use by member agencies.

The system is designed to support the referral protocol and feedback loops to practitioners.

Member agencies are encouraged to consider their involvement in the electronic referral system. Access to the system is via a user name and password. Agencies wishing to participate must be registered with the Inner East Primary Care Partnership.

Please contact christopher.foley-jones@iepcp.org.au for further information about the e-referral system.

Training & Support

Training and support to use the system is provided by the Partnership for new agencies. Infoxchange Australia Pty Ltd hosts the system and they provide a Help Desk service.

The Help Desk number is 9418 7466.

To email the system Help Desk, please use:

support@s2s.org.au

SUPER USER TRAINING GUIDE

Super Users can use a special training guide to train others to use the system. Click on the link below to view/download the guide.

/webpage/items/08296-upload-00009.doc

Enquiries

If you would like any more information, or would like to enroll your agency in the electronic referral system, please contact the IE PCP Service Coordination Project Manager on:

pcp1@iepcp.vic.gov.au

Registration

In order to use the Electronic Service Coordination System, the following steps must be followed:

1. Agencies undergo an engagement procedure through the Inner East PCP culminating in signature of a contract;
2. Individual users undergo training, be registered with Infoxchange Australia and be issued a username and secure password;
3. Agency Managers then verify the details of new users and allocate a role within the system.

Detailed instructions are given below.

AGENCIES

Inner East PCP agencies interested in using E-SCS should contact the Service Coordination Program Manager of the IEPCP. The engagement process will involved the following:

1. A check on agency readiness in terms of compliance with the standards laid down in the Victorian Service Coordination Practice Manual;
2. A check on agency readiness to use E-SCS in terms of technical requirements, staff readiness, organisational procedures and determining who the agency’s referral partners are;
3. Developing an implementation and training schedule;
4. Signature of contractual documents.

Note that there is a $100 one-off registration cost with annual usage costs (which are very low) being negotiated depending on the likely rate of usage.

NEW USER REGISTRATION

New users must undergo training, on completion of which they must register in their own right.

When registering, it is strongly recommended that the user name be the name you want to be known by to other services.

It is also strongly recommended that the initial password be the same as your user name. When you first use the system, you will first use your initial password to access the system but then be asked to set a secure password. If you subsequently forget your secure password, contact Infoxchange Helpdesk on 9418 7466. It will help them to re-connect you to the system if you can remember your initial password.

Select IEPCP, provided your agency is in Boroondara, Manningham, Whitehorse or Monash, when prompted to identify your PCP.

Click on http://www.s2s.org.au/group/Registration/register.chtml
for individual registration within the e-ref system.

AUTHORISATION TO USE SYSTEM (MANAGEMENT)

Following individual registration, your manager must verify who you are, approve your participation and provide some information about your role. That form can be found on the link below.

http://www.s2s.org.au/resources/items/166548-upload-00001.doc

Access the EMR s2s system and the s2s demonstration system

Use the link below to access the Eastern Metropolitan Region electronic referral system. You must be a registered and approved user to gain full access to the system.

https://eastern.s2s.org.au/

And the link below will take you to the s2s demonstration site. This contains an easy-to-follow instruction guide including the URL for the demonstration site.

Click here for instructions and URL for test system

Agency-specific policies and procedures template

The attached document provides a template for use when drawing up your agency-specific e-referral policies and procedures.

Click here for Agency-specific policies and procedures template

Electronic Service Coordination System (s2s) User Manual

Click below for a link to the latest version of the s2s (E-SCS) Manual.

http://www.s2s.org.au/resources/items/137854-upload-00001.pdf

Privacy and consent documents

Attached are five documents that concern privacy and consent. They are:
1. 'Consumer Privacy and Consent' - general information.
2. 'Information Access Guidelines' - what this special s2s security feature means and how to use it.
3. A brochure on privacy and consent.
4. A blank (uncompleted) Consumer Consent to Share Information form adapted for electronic referrals.
5. A completed sample Consumer Consent to Share Information form (electronic version).

Click here for privacy documents

Personal Alerts Victoria procedures

Click here for personal alerts Victoria procedures

Occupational Therapy scanning procedures and drawings

Click here for occupational therapy scanning procedures and drawings

Hospital to Community-Continuity of Care Workshop

Enter the text to appear as attachment link

s2s Wait List

The brochure accessible through this link outlines the features of the s2s Wait List, which is widely used throughout the IEPCP, by other service providers in Victoria and elsewhere as an equitable means of matching clients up with care packages.

http://www.s2s.org.au/resources/items/2006/12/127381-upload-00001.pdf