The following pages will provide you with a range of information and practical tools to assist you in your role.  They include information on goal directed care planning, evaluation, the EMR HACC Bulletin and a directory for dementia services in the EMR.

 

E-Bulletin

The EMR HACC Alliance e-bulletin is a resource emailed to all Alliance members every 4-6 weeks.  The e-bulletin provides links to useful ASM and Diversity related information and resources and updates on what's happening around the region in the ASM and Diversity world, including on what the EMR HACC Alliance Executive and Working Groups have been doing.

Click here for: Edition 1 EMR ASM Alliance e-bulletin Dec 2010 

Click here for: Edition 2 EMR ASM Alliance e-bulletin Feb 2011

Click here for: Edition 3 EMR ASM Alliance e-bulletin March 2011

Click here for: Edition 4 EMR ASM Alliance e-bulletin May 2011

Click here for: Edition 5 EMR ASM Alliance e-bulletin August 2011

Click here for: Edition 6 EMR ASM Alliance e-bulletin October 2011

Click here for: Edition 7 EMR ASM Alliance e-bulletin February 2012

Click here for: Edition 8 EMR ASM Alliance e-bulletin August 2012

Click here for: Edition 9 EMR ASM Alliance e-bulletin September 2012

Click here for: Edition 10 EMR ASM Alliance e-bulletin January 2013

Click here for: Edition 11 EMR HACC Alliance e-bulletin March 2013

Click here for: Edition 12 EMR HACC Alliance e-bulletin April 2013

Click here for: Edition 14 EMR HACC Alliance e-bulletin March 2014

Click here for: Edition 15 EMR HACC Alliance e-bulletin September 2014

Click here for: Edition 16 EMR HACC Alliance e-bulletin October 2014

Click here for: Edition 17 EMR HACC Alliance e-bulletin April 2015

Click here for: Edition 18 EMR HACC Alliance e-bulletin July 2015

Back to top

EMR Dementia Directory

The Local dementia services directory Eastern Metropolitan Region has been developed to complement the publication A guide to services for people with dementia and their carers 2012. It contains contact information for Victorian and Commonwealth Government funded Home and Community Care services and specialist dementia services which are located within the Eastern Metropolitan Region (EMR) or are located elsewhere but are available to residents of the EMR.

The Local Dementia Directory has been developed for Home and Community Care Managers and Assessment Officers, but it will also be useful for other service providers who work with people with dementia and their carers.

Two versions of the directory have been developed; an Online Version which is fully hyperlinked for easy access to web pages and email contact information and a Print Version which is designed to be used as a hard copy reference. It contains addresses for organisations' internet home pages and directions on how to navigate to the relevant information.

Click here for: Dementia Services Directory EMR Online version-updated December 2013

Click here for: Dementia Services Directory EMR Print version-updated December 2013

Click here for: Guide to Services for people with dementia and their carers

Back to top

Evaluation

Examples of evaluation planning strategies to collect evidence to measure the impact of change.

Click here for: Evaluation Planning examples

Evaluation is a critical part of continuous improvement and has been a focus of the EMR ASM Alliance Project and Research Working Group.  Below are a series of resources that have been developed to support organisations set up and complete evaluations.

- Evaluation methodologies for common EMR project themes
Click here for: Common project themes

- Designing an effective evaluation - evaluation methodologies
Click here for: Evaluation methodologies

- Sample staff questionnaire - sample questions that can be used to test staff knowledge, perceptions, confidence and readiness to apply an ASM approach
Click here for: Sample ASM Staff survey

- Links to other useful Evaluation related tools and resources
Click here for: Evaluation resources  

Click here for: Choosing Outcome Measures

 

Consumer Feedback Toolkit

The Consumer feedback project was designed to support HACC agencies in the EMR  to develop and implement effective and efficient consumer feedback systems.  The project was supported by the EMR HACC Alliance and the toolkit contains practical advice tools and strategies to assist staff to design, plan and implement consumer feedback strategies that are effective, efficient and appropriate for a diverse range of clients

Click here for: Consumer Feedback Toolkit 1.1 Introducing the EMR HACC Alliance Consumer feedback toolkit 
Click here for: Consumer Feedback Toolkit 1.2 Introduction and Background 
Click here for: Consumer Feedback Toolkit 2.0 Collecting and using consumer feedback effectively Designing your approach 
Click here for: Consumer Feedback Toolkit 3.1 Developing consumer surveys 
Click here for: Consumer Feedback Toolkit 3.2 Consumer survey tools and templates 
Click here for: Consumer Feedback Toolkit 4.1 Conducting focus groups with consumers 
Click here for: Consumer Feedback Toolkit 4.2 Consumer focus group tools and templates 
Click here for: Consumer Feedback Toolkit 5.1 conducting in- depth interviews with consumers 
Click here for: Consumer Feedback Toolkit 5.2 Consumer interview tools and templates 

Back to top

Goal Directed Care Planning

In the EMR, Goal Directed Care Planning (GDCP) is prioritised as a key practice to supporting the implementation of ASM. The Goal Directed Care Planning Toolkit has been developed with the support of EMR HACC Alliance members as part of an ASM round 2 seeding grant project.  The Toolkit includes a range of practical tools to support goal setting and developing effective care plans and also includes information and guidelines to support organisations review their systems that support GDCP and evaluate their practice.

Now available: Goal Directed Care Planning Toolkit

Audit tools:
Click here for: GDCP Template Audit tool
Click here for: Completed Care Plan Audit Criteria
Click here for: Completed Care Plan audit tool (allows agencies to record results of multiple audits on one sheet)
Click here for: GDCP Organisational Systems Checklist

Individual Tools & Templates: (microsoft word versions of relevant have been provided to allow agencies to adapt the format and branding to reflect the needs of individual organisation)
Click here for: GDCP Template
Click here for: GDCP Template Option 2
Click here for: GDCP Review Template
Click here for: Relationship Circle
Click here for: Important to vs. Important for
Click here for: What's Working/What's not working
Click here for: Good day and bad days
Click here for: 4+1 Questions
Click here for: My best support
Click here for: Exploring Options

Frequently Asked Questions and Top Tips for Care Plans

Click here for: What is a Care Plan

Click here for: Top Tips for documenting GDCP

Click here for: GDCP Frequently Asked Questions

Back to top

Orientation to Healthy Ageing Principles for Allied Health

The Orientation to Healthy Ageing Principles for Allied Health has been developed as part of the Department of Health, Healthy Ageing Demonstration Projects 2013. The project was led by Manningham CHS and involved a partnership with Inner East CHS, Whitehorse CHS and MonashLink CHS. The resource Contains information to promote the principles of the Active Service Model, Person Centred Thinking and Goal Directed Care Planning, and includes a suite of allied health care plan examples.

Click here for: Orientation to Healthy Ageing Principles for Allied Health

Click here for: Healthy Ageing Care Plan examples: Dietetics

Click here for: Healthy Ageing Care Plan examples: Occupational Therapy

Click here for: Healthy Ageing Care Plan examples: Physiotherapy Part 1

Click here for: Healthy Ageing Care Plan examples: Physiotherapy Part 2

Click here for: Healthy Ageing Care Plan examples: Podiatry Part 1 

Click here for: Healthy Ageing Care Plan examples: Podiatry Part 2

Back to top

Partnerships

- Links to useful Partnership related tools and resources to help your organisation build, manage, sustain and evaluate your own partnerships.
Click here for: List of Partnership Resources

Click here for: Establishing effective Partnerships 18 April 2012

Back to top

Plan Do Study Act (PDSA) - A model for improvement

The Plan, Do, Study, Act (or Plan, Do, Check, Act) cycle is a continuous improvement model designed to help test a change on a small scale.  The model provides a simple process that organisations can utilise to self-assess their current performance and identify areas for improvement.

The model has two parts:

  1. Three fundamental questions, which can be addressed in any order (see below); and
  2. The Plan-Do-Study-Act (PDSA) cycle - used to test and implement changes in real world settings.  The PDSA cycle guides the test of a change to determine if the change is an improvement.

Problem solving tools - such as the brainstorming, fish bone and 5-whys methods - relate to the pre-planning component that takes place prior to delving into the PDSA cycle.  It is at this stage that practitioners ask the three following questions and use the problem solving tools to assist them:

  1. What are we trying to accomplish?
  2. How will we know that a change is an improvement?
  3. What changes can we make that will result in improvement?

These questions need to be explored prior to moving in the PDSA (Plan Do Study Act) cycle.

The following resources are useful starting points to understand and explore the PDSA model further:

- Continuous Improvement Framework 2009: A resource of the Victorian Service Coordination Practice Manual:
Click here for: PDSA CIF Service Coordination Framework Manual

- Strengthening assessment and care planning: workbook (pages 3-4):
Click here for: Practice Guide Workbook

- Improvement methods (Institute for Healthcare Improvement)
www.ihi.org/IHI/Topics/Improvement/ImprovementMethods/HowToImprove/ 

- The PDSA Model for Improvement Project
www.health.vic.gov.au/pch/gpp/pdsa.htm

Back to top

Supporting Volunteers to take an Active Service Approach

A resource kit for managers and coordinators of Victorian Home and Community Care service volunteers

The Supporting Volunteers to take an Active Service Approach Resource Kit is designed for HACC funded organisations with a volunteer workforce. The Kit provides key messages about engaging volunteers in an ASM approach with a focus on change management, recruitment, induction and on-going training and support. The Kit includes a Workbook and 12 HACC Volunteer Hand-outs which service providers can use to support the HACC volunteer workforce

Click here for: HACC Volunteer Resource Kit

 

HACC VOLUNTEER HANDOUTS:

Click here for: Healthy and active ageing

Click here for: Supporting healthy and active ageing

Click here for: It’s about the individual person-your client

Click here for: Practical ideas for HACC Volunteers

Click here for: Stories of active ageing: Community transport

Click here for: Stories of active ageing: Planned activity groups

Click here for: Stories of active ageing: Planned activity groups case study 

Click here for: Stories of active ageing: Delivered meals

Click here for: Stories of active ageing: Working one-on-one

Click here for: Frequently asked questions

Click here for: Working with children with disabilities

Click here for: An introduction to the Home and Community

TRANSLATED HACC VOLUNTEER HANDOUTS

Translated HACC Volunteer Handouts - Arabic: handouts 1-11
Translated HACC Volunteer Handouts - Arabic: handout 12
Translated HACC Volunteer Handouts - Chinese: handouts 1-11
Translated HACC Volunteer Handouts - Chinese: handout 12
Translated HACC Volunteer Handouts - Greek:  handouts 1-11
Translated HACC Volunteer Handouts - Greek: handout 12
Translated HACC Volunteer Handouts - Russian: handouts 1-11
Translated HACC Volunteer Handouts - Russian: handout 12
Translated HACC Volunteer Handouts - Vietnamese:  handouts 1-11
Translated HACC Volunteer Handouts - Vietnamese:  handout 12
Translated HACC Volunteer Handouts - Italian: handouts 1-11
Translated HACC Volunteer Handouts - Italian: handout 12

 

Back to top

© Inner East Primary Care Partnership Copyright 2013  Designed and hosted by Infoxchange Australia