Tools and Resources
The following pages will provide you with a range of information and practical tools to assist you in your role. They include information on goal directed care planning, evaluation, the EMR HACC Bulletin and a directory for dementia services in the EMR.
- EMR Bulletin
- EMR Dementia Directory
- Goal Directed Care Planning
- Orientation and healthy Ageing Principles for Allied Health
- Plan Do Study Act – A model for improvement
- Supporting Volunteers to take an Active Service Approach
The EMR HACC Alliance e-bulletin is a resource emailed to all Alliance members every 4-6 weeks. The e-bulletin provides links to useful ASM and Diversity related information and resources and updates on what's happening around the region in the ASM and Diversity world, including on what the EMR HACC Alliance Executive and Working Groups have been doing.
The Local dementia services directory Eastern Metropolitan Region has been developed to complement the publication A guide to services for people with dementia and their carers 2012. It contains contact information for Victorian and Commonwealth Government funded Home and Community Care services and specialist dementia services which are located within the Eastern Metropolitan Region (EMR) or are located elsewhere but are available to residents of the EMR.
The Local Dementia Directory has been developed for Home and Community Care Managers and Assessment Officers, but it will also be useful for other service providers who work with people with dementia and their carers.
Two versions of the directory have been developed; an Online Version which is fully hyperlinked for easy access to web pages and email contact information and a Print Version which is designed to be used as a hard copy reference. It contains addresses for organisations' internet home pages and directions on how to navigate to the relevant information.
Examples of evaluation planning strategies to collect evidence to measure the impact of change.
Click here for: Evaluation Planning examples
Evaluation is a critical part of continuous improvement and has been a focus of the EMR ASM Alliance Project and Research Working Group. Below are a series of resources that have been developed to support organisations set up and complete evaluations.
- Evaluation methodologies for common EMR project themes
Click here for: Common project themes
- Designing an effective evaluation - evaluation methodologies
Click here for: Evaluation methodologies
- Sample staff questionnaire - sample questions that can be used to test staff knowledge, perceptions, confidence and readiness to apply an ASM approach
Click here for: Sample ASM Staff survey
- Links to other useful Evaluation related tools and resources
Click here for: Evaluation resources
Consumer Feedback Toolkit
The Consumer feedback project was designed to support HACC agencies in the EMR to develop and implement effective and efficient consumer feedback systems. The project was supported by the EMR HACC Alliance and the toolkit contains practical advice tools and strategies to assist staff to design, plan and implement consumer feedback strategies that are effective, efficient and appropriate for a diverse range of clients
Click here for: Consumer Feedback Toolkit 1.1 Introducing the EMR HACC Alliance Consumer feedback toolkit
Click here for: Consumer Feedback Toolkit 1.2 Introduction and Background
Click here for: Consumer Feedback Toolkit 2.0 Collecting and using consumer feedback effectively Designing your approach
Click here for: Consumer Feedback Toolkit 3.1 Developing consumer surveys
Click here for: Consumer Feedback Toolkit 3.2 Consumer survey tools and templates
Click here for: Consumer Feedback Toolkit 4.1 Conducting focus groups with consumers
Click here for: Consumer Feedback Toolkit 4.2 Consumer focus group tools and templates
Click here for: Consumer Feedback Toolkit 5.1 conducting in- depth interviews with consumers
Click here for: Consumer Feedback Toolkit 5.2 Consumer interview tools and templates
In the EMR, Goal Directed Care Planning (GDCP) is prioritised as a key practice to supporting the implementation of ASM. The Goal Directed Care Planning Toolkit has been developed with the support of EMR HACC Alliance members as part of an ASM round 2 seeding grant project. The Toolkit includes a range of practical tools to support goal setting and developing effective care plans and also includes information and guidelines to support organisations review their systems that support GDCP and evaluate their practice.
Now available: Goal Directed Care Planning Toolkit
Click here for: GDCP Template Audit tool
Click here for: Completed Care Plan Audit Criteria
Click here for: Completed Care Plan audit tool (allows agencies to record results of multiple audits on one sheet)
Click here for: GDCP Organisational Systems Checklist
Individual Tools & Templates: (microsoft word versions of relevant have been provided to allow agencies to adapt the format and branding to reflect the needs of individual organisation)
Click here for: GDCP Template
Click here for: GDCP Template Option 2
Click here for: GDCP Review Template
Click here for: Relationship Circle
Click here for: Important to vs. Important for
Click here for: What's Working/What's not working
Click here for: Good day and bad days
Click here for: 4+1 Questions
Click here for: My best support
Click here for: Exploring Options
Frequently Asked Questions and Top Tips for Care Plans
The Orientation to Healthy Ageing Principles for Allied Health has been developed as part of the Department of Health, Healthy Ageing Demonstration Projects 2013. The project was led by Manningham CHS and involved a partnership with Inner East CHS, Whitehorse CHS and MonashLink CHS. The resource Contains information to promote the principles of the Active Service Model, Person Centred Thinking and Goal Directed Care Planning, and includes a suite of allied health care plan examples.
Click here for: Orientation to Healthy Ageing Principles for Allied Health
Click here for: Healthy Ageing Care Plan examples: Dietetics
Click here for: Healthy Ageing Care Plan examples: Occupational Therapy
Click here for: Healthy Ageing Care Plan examples: Physiotherapy Part 1
Click here for: Healthy Ageing Care Plan examples: Physiotherapy Part 2
Click here for: Healthy Ageing Care Plan examples: Podiatry Part 1
Click here for: Healthy Ageing Care Plan examples: Podiatry Part 2
- Links to useful Partnership related tools and resources to help your organisation build, manage, sustain and evaluate your own partnerships.
Click here for: List of Partnership Resources
The Plan, Do, Study, Act (or Plan, Do, Check, Act) cycle is a continuous improvement model designed to help test a change on a small scale. The model provides a simple process that organisations can utilise to self-assess their current performance and identify areas for improvement.
The model has two parts:
- Three fundamental questions, which can be addressed in any order (see below); and
- The Plan-Do-Study-Act (PDSA) cycle - used to test and implement changes in real world settings. The PDSA cycle guides the test of a change to determine if the change is an improvement.
Problem solving tools - such as the brainstorming, fish bone and 5-whys methods - relate to the pre-planning component that takes place prior to delving into the PDSA cycle. It is at this stage that practitioners ask the three following questions and use the problem solving tools to assist them:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in improvement?
These questions need to be explored prior to moving in the PDSA (Plan Do Study Act) cycle.
The following resources are useful starting points to understand and explore the PDSA model further:
- Continuous Improvement Framework 2009: A resource of the Victorian Service Coordination Practice Manual:
Click here for: PDSA CIF Service Coordination Framework Manual
- Strengthening assessment and care planning: workbook (pages 3-4):
Click here for: Practice Guide Workbook
- Improvement methods (Institute for Healthcare Improvement)
- The PDSA Model for Improvement Project
A resource kit for managers and coordinators of Victorian Home and Community Care service volunteers
The Supporting Volunteers to take an Active Service Approach Resource Kit is designed for HACC funded organisations with a volunteer workforce. The Kit provides key messages about engaging volunteers in an ASM approach with a focus on change management, recruitment, induction and on-going training and support. The Kit includes a Workbook and 12 HACC Volunteer Hand-outs which service providers can use to support the HACC volunteer workforce
Click here for: HACC Volunteer Resource Kit
HACC VOLUNTEER HANDOUTS:
Click here for: Healthy and active ageing
Click here for: Supporting healthy and active ageing
Click here for: It’s about the individual person-your client
Click here for: Practical ideas for HACC Volunteers
Click here for: Stories of active ageing: Community transport
Click here for: Stories of active ageing: Planned activity groups
Click here for: Stories of active ageing: Planned activity groups case study
Click here for: Stories of active ageing: Delivered meals
Click here for: Stories of active ageing: Working one-on-one
Click here for: Frequently asked questions
Click here for: Working with children with disabilities
Click here for: An introduction to the Home and Community
TRANSLATED HACC VOLUNTEER HANDOUTS
Translated HACC Volunteer Handouts - Arabic: handouts 1-11
Translated HACC Volunteer Handouts - Arabic: handout 12
Translated HACC Volunteer Handouts - Chinese: handouts 1-11
Translated HACC Volunteer Handouts - Chinese: handout 12
Translated HACC Volunteer Handouts - Greek: handouts 1-11
Translated HACC Volunteer Handouts - Greek: handout 12
Translated HACC Volunteer Handouts - Russian: handouts 1-11
Translated HACC Volunteer Handouts - Russian: handout 12
Translated HACC Volunteer Handouts - Vietnamese: handouts 1-11
Translated HACC Volunteer Handouts - Vietnamese: handout 12
Translated HACC Volunteer Handouts - Italian: handouts 1-11
Translated HACC Volunteer Handouts - Italian: handout 12